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Who this page is for
Once you have tried the steps that Dunder’s help centre already covers, this form is the right place for questions that remain unanswered. It is not the channel for anyone who is struggling with gambling itself — that needs a different conversation, and the responsible-gambling tools and support organisations listed on Dunder’s own site are where that conversation should start. Those pages also hold the self-exclusion options, and they are the correct route if you want to restrict or close your account.
What never belongs in the form
The form is for questions, not for sensitive data. Never send your password, your card details, your bank account numbers, or scans of your passport, driving licence or any other identity document through it. The same applies to screenshots of your transaction history or your balance. A support conversation that needs that material will ask for it through a secure, encrypted channel that Dunder controls — not through a free-text box on a public web page. If you have already included such details by mistake, the safest move is to assume they are compromised and change the relevant credentials, then contact support through the proper route to flag what happened.
How the team reads your message
Dunder’s support team reads and replies in English, so write your question in English to get a clear answer back in the same language. There is no set turnaround time attached to this form — replies arrive when the team has reviewed the query, and more complex cases take longer. If your issue is urgent, the live chat option on the site is the faster path; the form suits non-urgent questions where a considered answer is more useful than an immediate one.
Before you send anything, check whether the answer already sits in the help centre — most account, deposit and withdrawal questions are covered there with the exact steps and conditions. If the help centre does not resolve it, then the form is the right tool, and a clear, single-topic message will get a more useful response than a list of unrelated issues.